Radian6 provides the leading social media monitoring and engagement platform for marketing, communications and customer support professionals. The company offers several products to enable organizations to get the most from their social media efforts. Use the Analysis Dashboard to uncover the top influencers and trends as well as which conversations are having an impact online. Monitor and engage with your online community easily with the Engagement Console. Discover who is talking about you and derive more information from what they are saying with the Radian6 Insights platform. Take the pulse of your brand on the social web quickly and easily with the Summary Dashboard. And take the power of Radian6 with you on the go with Radian6 Mobile.
Radian6 has clients from a variety of industries - higher education, technology, healthcare, non-profits, manufacturing, consumer goods, and many more. Our client base spans the globe and includes half of the Fortune 100. Client size ranges from smaller regional businesses to global corporations and all sizes in between.
I've used radian6 and tested the latest version at Dreamforce this year, and it's the most robust management and engagement tool I've seen. Most anything you need reporting on, down to city stats, is covered by this tool. You can also create customized reports depending on the team. Best of all it's integrated into Salesforce now so it streamlines business to be more social. Yep, I'm obsessed with it.
I've used Radian6 for several years now.
The product is solid - a flexible interface and what I believe is a unique enhancement with their engagement console (which builds workflow functionality into a TweetDeck-like interface). The price is also reasonable, although as with any paid tool you'd be well advised to consider it against the conversation volume you're expecting.
For me, the people working at Radian6 are a big differentiator - both the support team, which is responsive and very helpful, but also the leadership who are accessible and open to ideas.
Radian 6 is the most robust monitoring tool I have used. The tool is not ready made. How you use it is what you get out of it. The engagement console is awesome! I haven't seen another App keep up with the account management/ collaborative side. It lacks one small feature... red underline/spell check (which I am sure is coming).
Radian 6 is the Zappos of research tools! Their team has the most responsive customer service team I have ever worked with... They truly get social.